Privacy Policy

Your privacy is critically important to us. This Privacy Policy details how SUBASS Audio HQ ("we", "us", or "our") collects, uses, and protects your personal information when you visit and use our platform.

1. Information We Collect

We may collect the following types of personal information when you use our services:

Identity Data: First name, last name, and account credentials.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Financial Data: Payment card details and transaction history. (Note: Payment processing is securely handled by our payment gateway, Razorpay. We do not store your full card details on our servers).
Technical Data: IP address, browser type, time zone setting, and operating system.

2. How We Use Your Information

We use the collected information for the following purposes:

To process and fulfill your orders, including logistics and delivery.
To manage your customer account and provide technical support.
To send you transactional emails (order confirmations, dispatch tracking, invoices).
To prevent fraud, abuse, and ensure the security of our platform.
To comply with legal and regulatory obligations.

3. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted third parties exclusively for operational purposes, such as:

Payment Processors: Like Razorpay, to securely process your transactions.
Logistics Partners: To deliver your heavy equipment safely to your address.
Cloud Infrastructure: Like Supabase and Vercel, which securely host our database and application.

4. Data Security

We implement a variety of security measures including SSL encryption, Row Level Security (RLS) on our database, and strict access controls to maintain the safety of your personal information.

5. Your Rights

Depending on your jurisdiction, you have the right to request access to, correction of, or deletion of your personal data. You can manage most of your data directly through your account dashboard. For further assistance, contact our support team.

6. Changes to this Policy

We may update this privacy policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be posted on this page.

1. Information We Collect

We may collect the following types of personal information when you use our services:

Identity Data: First name, last name, and account credentials.

Contact Data: Billing address, delivery address, email address, and telephone numbers.

Financial Data: Payment card details and transaction history. (Note: Payment processing is securely handled by our payment gateway, Razorpay. We do not store your full card details on our servers).

Technical Data: IP address, browser type, time zone setting, and operating system.

2. How We Use Your Information

We use the collected information for the following purposes:

To process and fulfill your orders, including logistics and delivery.

To manage your customer account and provide technical support.

To send you transactional emails (order confirmations, dispatch tracking, invoices).

To prevent fraud, abuse, and ensure the security of our platform.

To comply with legal and regulatory obligations.

3. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted third parties exclusively for operational purposes, such as:

Payment Processors: Like Razorpay, to securely process your transactions.

Logistics Partners: To deliver your heavy equipment safely to your address.

Cloud Infrastructure: Like Supabase and Vercel, which securely host our database and application.